Privacy Policy

Calm Mind Transformation Program (CMTP)

Effective Date: July 16, 2026

At SEED Counselling Services, your privacy and confidentiality are our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a consultation, enroll in the Calm Mind Transformation Program (CMTP), or use our counselling services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide effective counselling and support, we may collect the following information:

• Full name
• Mobile number
• Email address
• Age and gender
• Emergency contact details (if required)
• Medical or psychological history shared voluntarily
• Assessment and psychometric test results
• Appointment and payment information
• Communication through phone, email, WhatsApp, or online meeting platforms
• Website usage information such as browser type, IP address, cookies, and device information for security and analytics purposes

We collect only the information necessary to deliver professional counselling services and improve your experience.

How We Use Your Information

Your information may be used to:

• Schedule and manage counselling appointments.
• Conduct psychological assessments and therapy sessions.
• Develop personalized treatment plans.
• Monitor your progress during the CMTP program.
• Process payments and issue receipts.
• Respond to your enquiries and provide customer support.
• Send appointment reminders, program updates, and important service notifications.
• Improve our website, counselling services, and client experience.
• Comply with applicable legal or regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Confidentiality

Information shared during counselling sessions is treated as confidential and handled in accordance with professional ethical standards.

Your information will only be disclosed:

• With your written consent.
• When required by law.
• To prevent a serious risk of harm to you or another person.
• When legally requested by a court or competent authority.

Where appropriate, limited information may be shared with authorized professionals involved in your care, while maintaining strict confidentiality.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. Although no online system can guarantee absolute security, we continuously strive to maintain secure practices and protect your information.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience. You may disable cookies through your browser settings; however, some website features may not function properly.

Your Rights

You may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Update your contact details.
• Withdraw consent where legally permitted.
• Request deletion of your personal information, subject to legal, ethical, and record-keeping obligations.

Requests will be processed within a reasonable timeframe.

Children’s Privacy

Counselling services for individuals under 18 years of age require the consent of a parent or legal guardian, except where otherwise permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. The revised version will be published on this webpage with an updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

We are committed to protecting your privacy and maintaining the confidentiality of your personal and psychological information while providing compassionate, ethical, and evidence-based mental health care.

Address: 20/143, First Floor, Sector-20, Indira Nagar, Lucknow – 226016, Uttar Pradesh, India

We are committed to protecting your privacy and maintaining the confidentiality of your personal and psychological information while providing compassionate, ethical, and evidence-based mental health care.